Compuware (India): Payroll Software

 
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If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form.

You may also want to check out our list of known problems.
If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

All the bug reports are automatically added to our database.
After an initial assessement by our support department, the resolution of the problem will be assigned to our technical department.
As soon as we the correct the problem, we shall upload the corrected/rectified patch which can be obtained from the download section of this site

Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Bug Report Form
Kindly fill up & submit this Form. Please be as specific as possible when describing the problem.
  1. Which software are you using?

  2. What operating system are you using?
    Other:
  3. Please enter a brief one-line description of the problem along with the EMPLOYEE Code:

  4. Please list the steps required to cause the problem [leave a blank line between steps]


    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred

  5. If the problem causes any error messages to appear, please write down the exact message displayed along with Error Message Number and enter it here:

    Name
    Title
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    Address
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    E-mail
    Attachment 1
    Attachment 2

 Top of Form                  Bug Report             List of Known Problems     Frequently asked questions
List of Known Problems
The following is a list of some known problems:

Error Meaning Solution
Microsoft ODBC error The file name or the path of the odbc connection is not proper.  Check and rectify the ODBC connection

 

 
Missing Tables or Queries Database Requires updation. Contact Compuware.

 
Report Width

 

 Report width is larger than the paper width.

 

 Check Printer and Paper setting/orientation. Try Legal/Landscape orientation.

 
Runtime  Any Runtime error Contact Compuware.

 
Date Format Date Format not proper. Check System Date Settings.

 
Error Updating database Error Updating database. Rolling back the transaction. Contact Compuware.

 Top of Form                                        Bug Report                                  Frequently asked questions

 

Frequently Asked Question [F. A. Q.]
4 What is the required frequency of Backup?

Before Processing, After Processing  and one additional set for each month.           It is recommended that three separate set of Data Backup floppies / CDs are kept and are used in rotation. 
4 How to restore the Backup?

The Backup can be restore through Options provided in the menu. However it should be noted that   when Backup is restored it will over write the existing Data.
4 Why Is The Printer So Slow?

Many factors affect printer speed. Most of them cannot be changed from within Compuware Payroll.  There are some settings, however, that might improve the printing speed.                                                                                                                If you are using a dot-matrix printer you should try using a font that is native to the printer rather than a True Type font.  Compuware Payroll uses 'Arial' at 10 points as the default font.  This is a True Type font and will print slowly on most dot-matrix printers.  Fonts that are native to your printer will typically have a size in characters per inch (CPI) associated with the name.  Try switching to a font such as Courier (12 CPI) or Courier (10 CPI).
4 How Do I Enter the Year-to-Date History?
If you purchase Compuware Payroll at any time other than the beginning of an accounting year, it is important to get year-to-date payroll information entered prior to doing the first payroll using the program.
4 How Do I Move Data to a New Computer?

You cannot just copy the program from one computer to another.  The program must be installed from the original (or an update) disk in order to function properly on the new computer.                                                                                                The best and safest way to move data to a new computer is to backup the data on the old computer and restore it to the new one.                                                   It is possible (but not recommended) to copy the data directly from one computer to another.
4 How Do I Create a Shortcut on the Desktop?
Links to Compuware Payroll are automatically added to the start menu when the program is installed.

You can establish the shortcut by following these steps:

1.         Click on the desktop with the RIGHT mouse button at the location where you want the new shortcut.

2.         Select 'New' from the resulting popup menu.

3.         Select 'Shortcut' from the 'New' menu.

4.         In the Command Line box type the complete path and file name for the program.  If you installed the program in the default location, you should enter: "C:\Program Files\Compuware Payroll\cwpay.exe".  If you installed the program somewhere else, change this to reflect the actual path.  Note that upper/lower case is NOT significant.

5.         Click the 'Next' button and enter a name for the shortcut: "Compuware Payroll".

6.         Click the 'Finish' button.

NOTE: If you are running Windows 98 or Windows 2000 you can also simply click the start button, navigate through the menu to the payroll section, hold down the control key, and then drag the Compuware Payroll item and drop it on the desktop.

 

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